VoIP (Voice over Internet Protocol) is a technology that allows you to make calls over the internet.
The calls themselves work exactly like your legacy phone systems, except VoIP uses the internet to connect your call.
You can make VoIP calls from anywhere worldwide as long as you have an internet connection. This means you don’t have to pay expensive roaming fees — and with rising roaming charges, VoIP can save you a decent amount of money.
Canadian Radio-television and Telecommunications Commission (CRTC) regulates telecommunication services (including VoIP service providers) in Canada.
The CRTC operates under the Telecommunications Act and Broadcasting Act. It’s an independent regulatory body held accountable by the Parliament.
CRTC’s objectives are drawn from The Telecommunications Act, which outlines the legal framework for regulating Canada’s telecom services. Here are the objectives of CRTC:
In addition to the Telecommunications Act, the CRTC has laid out several policies and regulations to govern VoIP services and service providers.
Canadian VoIP services need to acquire a license from the CRTC before starting operations. CRTC can issue two types of licenses for VoIP in Canada:
CRTC grants one of these licenses once a VoIP service provider can demonstrate that they meet the necessary technical, financial, and operational minimums, including:
VoIP services transmit voice data over the internet, which comes with privacy and security concerns.
Fortunately, the Canadian government has also created necessary regulations to protect users’ privacy and security. A Canadian citizen’s privacy when using telecom services is protected by the Personal Information Protection and Electronic Documents Act (PIPEDA).
The scope of PIPEDA as a whole is bigger. It applies to all businesses that collect, use, or disclose personal data for commercial use, including VoIP services that collect customer data such as name, address, and phone number.
PIPEDA requires companies to get consent from users before collecting, using, or disclosing personal data. Companies also need to have adequate controls in place to maintain the integrity of users’ personal data.
Like PIPEDA, CRTC also requires VoIP services to have adequate security in place to shield their networks against unauthorized use. CRTC’s security-related regulations for VoIP In Canada include:
Here are a few miscellaneous legal considerations for VoIP service providers in Canada:
If you’re looking for a VoIP service provider that complies with all Canadian laws and offers top-notch VoIP service, try TextrTeam.
TextrTeam offers unlimited calling and texting in Canada and the U.S. You can send MMS (messages that include media), get toll-free numbers to allow callers to contact you for free, or receive voicemails from your clients.
Startups need a broad range of features at an affordable price, and that’s where TextrTeam can help you.
The built-in CRM lets you manage your communication with customers more effectively, while the IVR attendant reduces your support desk’s workload by directly connecting callers to the right person.
Even better, you pay only USD 10 per phone number per user every month. If that sounds interesting, you try TextrTeam for free yourself to see if it’s a fit for your business.