TEXTR GO POLICY

The present Textr Go Policy (hereinafter referred to as the “Policy” or the “Textr Go Policy”) shall set forth the terms and conditions upon which users may use and access the Textr Go product, an application developed and created by Textr, Inc. The Textr Go product is offered and provided as an application on iOS, Android and as a web app. It may be accessed on a desktop or a mobile device.

For interpretation purposes, in this Policy, the Textr Go product shall be referred to as the “Textr Go product”, “Textr Go”, or the “App”. In this Policy, users of the Textr Go product shall be referred to as “Users”. For the avoidance of doubt, Users shall include both paying and non-paying Users.

The present Policy must be read in conjunction with the Terms and Conditions applicable to the usage of the Company’s website, https://textrapp.com/ and its corresponding web and mobile applications (collectively referred to as the “Platform”). Such Terms and Conditions shall remain fully binding and applicable to the usage of the Textr Go product, unless otherwise stated herein. Any capitalized terms in this Textr Go Policy that are not defined herein shall have the meanings attributed to them in the Terms and Conditions. In case of any discrepancy or contradiction between the present Textr Go Policy and the Terms and Conditions, the present Policy shall prevail as it is more specific with regard to the Textr Go product.

‍1. Textr Go Product
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‍The Textr Go product consists of a mobile and web application operating as a freemium calling and texting platform. It is intended to facilitate customer to customer (C2C) communications and exchanges.

Users of the Textr Go product may be attributed a phone number, at no charge, upon their download and subsequent usage of the Textr Go product, provided such users meet the eligibility criteria. Users may also elect to purchase one (1) or more phone numbers, including secondary phone numbers, on and by way of the Textr Go product.

Further, users of the Textr Go product may subscribe to a monthly plan in connection with their acquired, purchased or assigned phone number, thereby granting a predetermined number of text messages, calling minutes and other features, depending on the monthly plan selected, as more amply described in this Policy. Plans and options may be purchased by users by way of “coins”, available for purchase on the Textr Go application.

More information regarding the Textr Go product is available on the Platform. Further, for more details regarding Textr Go plans, including pricing, please contact the Company using any contact method provided on the Platform.

‍2. Phone Number Plans
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‍The Company offers a variety of plans that may be applied to a phone number attributed to or purchased by the User on the Textr Go application. To benefit from a phone number and a plan, Users shall create an account on the App. Following the successful creation of an account and assignment of a phone number, the User may then benefit from calling and texting features. Users may upgrade their monthly plan at any time to benefit from increased usage and greater features.

Plans may be purchased by following the instructions set forth on the App, subject to the payment of coins as provided in this Policy. Unless otherwise stated, the plan shall be paid by the User to the Company on a monthly/half year/yearly basis.

Eligible Users may be provided with a Canadian or American phone number free of charge on the App (the “Free Number”), upon purchasing a plan. In such cases, the receiving User shall be granted a certain amount of calling minutes and text messages according to different plans, which may also be free of charge. If a User is not eligible for the Free Number, the User shall be required to purchase a phone number as well as a plan. The Company shall not offer free usage in connection with a paid phone number.

‍3. Payments and Coins
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‍All fees in connection with the monthly plans shall be paid using “coins” on the Textr Go product. Coins may be purchased on the Text Go product at the price specified thereon. The purchase of coins by Users may be performed at any time by following the instructions specified on the Textr Go product.

The amount payable to acquire coins shall be detailed on the Textr Go product, and shall depend on the number of coins to purchase. Monthly plans and features shall be subject to the payment of fees, payable by way of coins acquired from the App.

Unless otherwise explicitly specified, coins purchased on the Textr Go product shall be valid and usable within one (1) year. After which, the coins shall expire, and may not be used to complete purchases on the App. Any coins assigned to Users free of charge shall expire thirty (30) days following the date of their assignment to the relevant User. Following the thirty (30) day delay, such coins shall no be longer be valid and may not be used against purchases on Textr Go. Users may be granted coins after watching advertisements on Textr Go or after executing specific ad-related offers. Such coins acquired in connection with advertisements shall expire within one (1) year. All coins acquired on the App shall be non-transferable and non-refundable. They may not be exchanged for money.

‍4. Fair Usage
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‍Every plan purchased by a User shall be subject to a maximum number of text messages and call minutes, based upon the type of plan selected, as more amply described. Any unused calling minutes or text messages may not be applied to the subsequent month.

All plans shall include unlimited photo history and voicemails. None of the monthly plans allow for emergency 911 calls. With respect to the Canadian plans, please note that additional charges may apply for the Yukon territories and some remote territories. Plans can be canceled by the subscribing User at any time by following the instructions on the App.

Phone numbers for the following regions may be provided on Textr Go: Canada, United States and the United Kingdom. Any phone number assigned to a User free of charge shall automatically be subject to the applicable starter plan. Users may purchase secondary phone numbers on the Textr Go product. If a User is not eligible for a free phone number, the User may purchase one (1) or more phone numbers on the Textr Go product.

‍CA Starter Plan: This monthly plan shall include one hundred (100) free text messages per month. For reference purposes, one (1) outbound text message to a Canadian phone number shall count as a one (1) text message and one (1) outbound MMS to a Canadian phone number shall count as a two (2) text messages. Any outbound text message to an American phone number shall be charged at the rate of one (1) coin per text, and any outbound MMS to an American phone number shall be charged at the rate of two (2) coins per text. One (1) inbound MMS shall count as a one (1) text message. Inbound SMS and inbound calls shall be included, and shall not be charged. Any text messaging usage in excess of the limits stated herein shall be subject to a fee of one (1) coin per SMS and two (2) coins per MMS. This monthly plan shall include one hundred (100) free outbound talking minutes. Any calling minutes in excess thereof shall be subject to a fee of one (1) coin per minute.

‍CA Standard Plan: This monthly plan shall include one thousand (1,000) free text messages per month. For reference purposes, one (1) outbound text message to a Canadian phone number shall count as a one (1) text message and one (1) outbound MMS to a Canadian phone number shall count as a two (2) text messages. Any outbound text message to an American phone number shall be charged at the rate of one (1) coin per text, and any outbound MMS to an American phone number shall be charged at the rate of two (2) coins per text. One (1) inbound MMS shall count as a one (1) text message. Inbound SMS and inbound calls shall be included, and shall not be charged. Any text messaging usage in excess of the limits stated herein shall be subject to a fee of 0.5 coin per SMS and one (1) coin per MMS. This monthly plan shall include one thousand (1,000) free outbound talking minutes. Any calling minutes in excess thereof shall be subject to a fee of 0.5 coin per minute.

‍CA Premium Plan: This monthly plan shall include three thousand (3,000) free text messages per month. For reference purposes, one (1) outbound text message to a Canadian phone number shall count as a one (1) text message and one (1) outbound MMS to a Canadian phone number shall count as a two (2) text messages. Any outbound text message to an American phone number shall be charged at the rate of one (1) coin per text, and any outbound MMS to an American phone number shall be charged at the rate of two (2) coins per text. One (1) inbound MMS shall count as a one (1) text message. Inbound SMS and inbound calls shall be included, and shall not be charged. Any text messaging usage in excess of the limits stated herein shall be subject to a fee of 0.5 coin per SMS and one (1) coin per MMS. This monthly plan shall include three thousand (3,000) free outbound talking minutes. Any calling minutes in excess thereof shall be subject to a fee of 0.5 coin per minute.

‍USA Starter Plan: This monthly plan shall include one hundred (100) free text messages per month. For reference purposes, one (1) outbound text message to an American phone number shall count as a one (1) text message and one (1) outbound MMS to an American phone number shall count as a two (2) text messages. Any outbound text message to a Canadian phone number shall be charged at the rate of one (1) coin per text, and any outbound MMS to a Canadian phone number shall be charged at the rate of two (2) coins per text. One (1) inbound MMS shall count as a one (1) text message. Inbound SMS and inbound calls shall be included, and shall not be charged. Any text messaging usage in excess of the limits stated herein shall be subject to a fee of one (1) coin per SMS and two (2) coins per MMS. This monthly plan shall include one hundred (100) free outbound talking minutes to an American phone number. Any calling minutes in excess thereof shall be subject to a fee of one (1) coin per minute.

‍USA Standard Plan: This monthly plan shall include one thousand (1,000) free text messages per month. For reference purposes, one (1) outbound text message to an American phone number shall count as a one (1) text message and one (1) outbound MMS to an American phone number shall count as a two (2) text messages. Any outbound text message to a Canadian phone number shall be charged at the rate of one (1) coin per text, and any outbound MMS to a Canadian phone number shall be charged at the rate of two (2) coins per text. One (1) inbound MMS shall count as a one (1) text message. Inbound SMS and inbound calls shall be included, and shall not be charged. Any text messaging usage in excess of the limits stated herein shall be subject to a fee of 0.5 coin per SMS and one (1) coin per MMS. This monthly plan shall include one thousand (1,000) free outbound talking minutes to an American phone number. Any calling minutes in excess thereof shall be subject to a fee of 0.5 coin per minute.

‍USA Premium Plan: This monthly plan shall include three thousand (3,000) free text messages per month. For reference purposes, one (1) outbound text message to an American phone number shall count as a one (1) text message and one (1) outbound MMS to an American phone number shall count as a two (2) text messages. Any outbound text message to a Canadian phone number shall be charged at the rate of one (1) coin per text, and any outbound MMS to a Canadian phone number shall be charged at the rate of two (2) coins per text. One (1) inbound MMS shall count as a one (1) text message. Inbound SMS and inbound calls shall be included, and shall not be charged. Any text messaging usage in excess of the limits stated herein shall be subject to a fee of 0.5 coin per SMS and one (1) coin per MMS. This monthly plan shall include three thousand (3,000) free outbound talking minutes to an American phone number. Any calling minutes in excess thereof shall be subject to a fee of 0.5 coin per minute.

UK Exclusive Mobile Number - Monthly Plan: This monthly plan shall include five (5) free text messages per month. For reference purposes, one (1) outbound text message to an United Kingdom phone number shall count as a one (1) text message. Inbound SMS and inbound calls shall be included, and shall not be charged. Any text messaging usage in excess of the limits stated herein shall be subject to a fee of 3 coin per SMS. This monthly plan shall include ten (10) free outbound/inbound talking minutes to an United Kingdom phone number. Each extra outbound calling minute incurs a charge of 1.6 coins, while each extra inbound calling minute incurs a charge of 0.45 coins.

UK Exclusive Mobile Number - Half Year Plan: This half year plan shall include fifteen (15) free text messages per half year. For reference purposes, one (1) outbound text message to an United Kingdom phone number shall count as a one (1) text message. Inbound SMS and inbound calls shall be included, and shall not be charged. Any text messaging usage in excess of the limits stated herein shall be subject to a fee of 3 coin per SMS. This half year plan shall include thirty (30) free outbound/inbound talking minutes to an United Kingdom phone number. Each extra outbound calling minute incurs a charge of 1.6 coins, while each extra inbound calling minute incurs a charge of 0.45 coins.

UK Exclusive Mobile Number - Yearly Plan: This yearly plan shall include fifteen (15) free text messages per year. For reference purposes, one (1) outbound text message to an United Kingdom phone number shall count as a one (1) text message. Inbound SMS and inbound calls shall be included, and shall not be charged. Any text messaging usage in excess of the limits stated herein shall be subject to a fee of 3 coin per SMS. This yearly plan shall include thirty (30) free outbound/inbound talking minutes to an United Kingdom phone number. Each extra outbound calling minute incurs a charge of 1.6 coins, while each extra inbound calling minute incurs a charge of 0.45 coins.

UK Standard Number - Monthly Plan: This monthly plan does not include any free messages or free call minutes. For reference purposes, one (1) outbound text message to an United Kingdom phone number shall be subject to a fee of 3 coin per SMS. Each outbound calling minute incurs a charge of 1.6 coins, while each inbound calling minute incurs a charge of 0.45 coins.

UK Standard Number - Yearly Plan: This yearly plan does not include any free messages or free call minutes. For reference purposes, one (1) outbound text message to an United Kingdom phone number shall be subject to a fee of 3 coin per SMS. Each outbound calling minute incurs a charge of 1.6 coins, while each inbound calling minute incurs a charge of 0.45 coins.
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In exchange for a predetermined number of coins, Users may elect to become VIP Users of the App. VIP Users shall benefit from features and benefits in connection with their accounts. Such features and benefits may include, without limitation, no advertisements, call recordings, voicemails to text, do not disturb options, call forwarding and limited-time offers.

‍International Rates: Under any monthly plan, Users may proceed with international calling and texting, subject to the payment of rates stipulated by the Company. The rates for international calling and texting shall vary depending on the destination. All such rates shall be paid using coins on the App.

Verification Codes: Please be aware that compatibility with all platforms cannot be guaranteed due to variations in platform standards.

5. Return Policy
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Textr Go does not issue refunds for activated numbers or setup fees, particularly for the UK Exclusive Phone Number. Refunds are only possible for the billing cycle coins of plans with setup fees. Technical issues must be reported within five days of purchase, and any remaining balance after activating a number is non-refundable. Additionally, accounts inactive for one year will have their remaining coins frozen but can be unlocked by contacting support.

‍6. Company’s Rights

‍The Company reserves the right to reclaim any inactivated phone number on an ongoing basis. As such, if a phone number assigned to a User or purchased by a User has not been activated within thirty (30) days, the Company shall reclaim such phone number, without liability or refund to the User. Any User whose phone number has been reclaimed may apply for a new phone number thereafter, if eligible to do so.

‍7. Advertisements
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‍Users acknowledge that the Textr Go product may be supported by advertising revenue. The Company may collect data and location data from Users, on an anonymous basis. Such data may be used to present specific advertisements to targeted Users or Users residing in a specific location.

As such, Users of the App agree and understand that advertisements and promotions emanating from third party providers may be featured or otherwise displayed on Textr Go. Users further acknowledge that to access certain content or features on Textr Go, they may need to view advertisements prior thereto.

‍8. Updates
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‍The Company reserves the right to make updates to this Policy and to the Fair Usage terms, at any time. Any updates to this Policy and to Fair Usage terms shall be published on the Textr Go product. Users shall be responsible for reviewing this Policy periodically to keep up to date with the latest updates to the Fair Usage provisions.