eSIM Not Connecting? Follow These 8 Easy Steps to Fix It Now

I recently took a trip from Toronto to Buffalo, excited to use my Textr eSIM. Before heading out, I installed the eSIM on my phone, set it as my data line, and turned on data roaming, expecting everything to work smoothly once I crossed the border.

But when I got there—no internet. I could see the network provider’s logo, but nothing was loading. It was frustrating at first, but once I figured out what was happening, it was easy to fix. If you find yourself in a similar situation, here’s how you can troubleshoot and get back online quickly.

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Common eSIM Issues:

• "No Internet Connection" or "Cellular Data Not Working": Your phone might not connect to the network, and you could see "No Service" or "Searching for Network" without any clear explanation.
• Stuck on "Activating": Your eSIM status is stuck on "Activating..." even after it’s added to your phone.‍
• "Data Roaming is Off": You might see a message like "Turn on Data Roaming to use cellular data" if roaming isn’t enabled.

Quick Fixes for eSIM Issues:

1. Turn On Mobile Datasome text
   • Go to Settings > Mobile Data and make sure "Mobile Data" is switched on.
2. Reset Your Connection (Airplane Mode)some text
   • Turn on Airplane Mode for 10 seconds, then turn it off to refresh your network connection.
3. Enable Data Roamingsome text
   • Go to Settings > Mobile Data > Mobile Data Options and enable "Data Roaming."
4. Update APN Settingssome text
   • Check your eSIM provider’s website or app for the correct APN settings and enter them manually in Settings > Mobile Data > Mobile Data Network.
   • The Access Point Name (APN) controls your data connection, and sometimes it doesn't update automatically. Each country or region may need a different APN, so it’s important to have the right one.
5. Restart Your Phonesome text
   • A quick restart can reset your network connection and fix most issues.
6. Manually Select a Local Networksome text
   • Go to Settings > Mobile Data > Network Selection, turn off "Automatic," and choose a local carrier from the list.
   • This trick saved me when I was in Buffalo.
7. Reset Network Settingssome text
   • If nothing else works, reset your network settings by going to Settings > General > Reset > Reset Network Settings. This will erase saved Wi-Fi passwords.
8. Contact Your eSIM Providersome text
   • If the problem persists, reach out to your eSIM provider’s support team to check if your plan is activated and set up for the region.

New to eSIM? Try Textr eSIM with Free Data

If you're new to eSIM and want to travel without worrying about connection issues, try Textr eSIM with 100MB of free data.

To make things easy, install the eSIM before you travel, while you're still at home. This lets you test it, make sure everything works, and fix any issues while you still have access to your home internet.

With Textr eSIM, you'll be ready to stay connected no matter where you go, without the hassle of roaming charges or unreliable networks.