eSIM Guide

How to Fix “Mobile Network Not Available” Issue?

Written by Rebecca
April 5, 2024
4 Mins

Experiencing the "Mobile Network Not Available" error on your Android or iPhone can feel frustrating. This guide will help you understand the causes and provide easy steps to restore your mobile network. 

 "Mobile Network Not Available" means that cellular data is not working on your phone, resulting in no mobile internet connection. Let's dive into how to resolve network issues and ensure seamless communication on your device.

Why does My Phone Say "Mobile Network Not Available" on Android or iPhone?

The "Mobile Network Not Available" error on Android devices can have several reasons:

  • Poor Signal or No Coverage: If you're in an area with poor signal or no coverage, your phone may not connect to the mobile network.
  • SIM Card Issues: If your SIM card is not inserted properly, damaged, or not activated, it could lead to this issue. Make sure your SIM card is inserted correctly, and if it's damaged, you might need to replace it.
  • Network Congestion: If too many users are trying to use the network at the same time, it can lead to network congestion and cause this message to appear. This is often temporary and resolves itself once the network load decreases.
  • Airplane Mode: If your phone is in Airplane mode, all its wireless communications will be turned off, including your mobile network. Make sure to turn off Airplane mode if you're trying to use your mobile network.
  • Device Issues: Issues with your device's software or hardware, such as outdated software, a malfunctioning network antenna, or incorrect network settings, could cause this problem. Regularly updating your device's software can help prevent these issues.
  • Service Interruption: If your mobile service provider is experiencing an outage or if there's an issue with your account, you might see this message. Contact your service provider for more information.
  • Roaming Restrictions: If you're traveling and your mobile plan doesn't include roaming, or if your phone isn't set up for roaming, you might see this message. Check your mobile plan and phone settings to ensure they're set up for roaming.

Remember, the exact cause can vary based on your specific circumstances, including your location, device, and service provider.

How to Restore Mobile Network on Phone?

1. Restart Your Phone

A simple restart can often solve many issues as it allows your device to reset and find the network again. To do this, hold the power button and select 'Restart' from the options that appear.

2. Check Your SIM Card

Ensure that your SIM card is inserted properly. If it's not, remove it and place it back in the slot correctly. If your SIM card is damaged, you might need to replace it.

3. Check Your Network Coverage

Make sure you're in an area with good network coverage. If you're in a location with poor or no coverage, you might experience this issue. You can check your network coverage by visiting your service provider's website or using their app.

4. Toggle Airplane Mode

Turn on Airplane mode, wait for a few seconds, then turn it off again. This can help your device reconnect to the network. You can do this from your phone's settings or by pulling down the notification shade and tapping the airplane icon.

5. Select a Network Operator Automatically

Sometimes, the issue of "Mobile Network Not Available" can arise when your phone is unable to select a network operator, especially when you're in a different country or region. This can happen if your phone's network operator search is set to manual. To resolve this, you can set your phone to automatically search for networks. Here's how you can do this on most Android devices:

  1. Navigate to the "Settings" menu on your phone and select "Connections."
  2. Look for the "Mobile networks" option and tap on it.
  3. Next, tap on "Network operators."
  4. Finally, choose the "Select automatically" option.

This will allow your phone to automatically select the best network operator based on your current location, potentially resolving the "Mobile Network Not Available" issue.

6. Update Your Device’s Firmware

Make sure your device's software is up-to-date. Sometimes, network issues can be caused by software problems. You can check for updates in your phone's settings.

7. Reset Network Settings

If the "Mobile Network Not Available" issue persists, another solution to consider is performing a network reset. This action will reset all your network settings to their default state, which can often resolve network-related issues. 

Here's how to perform a network reset:

  1. Navigate to the "Settings" menu on your phone.
  2. Look for the "General Management" or "System" option and tap on it.
  3. Next, tap on "Reset" or "Reset Options."
  4. Finally, select "Reset Network Settings" or "Reset Wi-Fi, Mobile & Bluetooth."

Please note that performing a network reset will erase all your saved network information, including Wi-Fi networks, passwords, and paired Bluetooth devices. Therefore, make sure to keep a copy of these informations with you as backup.

8. Perform a Factory Reset

As a last resort, you can perform a factory reset on your device. This will erase all data on your device and return it to its original state. Make sure to back up any important data before doing this.Further Steps if the Issue Persists

Here's how to perform a factory reset:

  1. Go to the "Settings" menu on your phone.
  2. Find and tap on the "Backup and Reset" menu. The exact name of this menu may vary between devices, but it should contain the word "backup."
  3. Look for an option that says "Factory data reset" and select it when you're ready to proceed.

Remember, a factory reset will return your phone to its original state, as it was when you first bought it. All your personal settings, apps, and data will be erased.

If you've tried all the above steps and the error still persists, here are some additional measures you can take.

9. Inspect for Hardware Issues

Check for physical damage to your phone or SIM card tray that may be affecting connectivity.

10. Contact Your Network Provider

Get in touch with your provider's customer support to investigate specific account-related issues.

11. Seek Professional Help

When all else fails, visit an authorized service center for expert assistance.

Related Articles:

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How to Fix "Could Not Activate Cellular Data Network" Error

What Does "Current Period Roaming" Mean on iPhone

SM DP+ Address and eSIM Activation

Tips to Prevent "Mobile Network Not Available" Error

Stay one step ahead of network issues with these proactive tips:

  • Optimize Network Settings: Adjust your device's settings for optimal signal strength and performance. This includes choosing the right network mode (2G, 3G, 4G, or LTE) based on your area's coverage.
  • Keep Your Device Updated: Regularly update your device's software to ensure maximum network reliability.
  • Set Network Selection to Automatic: Enable automatic network selection on your device. This ensures your phone connects to the strongest available network, rather than a specific network that may have a weaker signal.
  • Disable Data Limitations: If your phone allows you to set a data usage limit, ensure it's not preventing you from using more data once the limit is reached. This could impact your network connectivity.
  • Handle Your Device with Care: Avoid physical damage to your phone and SIM card by handling them gently and keeping them in a safe place.
  • Stay Informed: Keep up-to-date with notifications and updates from your carrier to avoid unexpected network disruptions.


With this guide, you're now equipped to tackle the 'Mobile Network Not Available' error. Follow these solutions to restore your mobile network and stay connected. Remember, Textr eSIM is here to help if you need it.

About the Writer

Written by Rebecca

As a blogger, traveler, and food lover, I'm always on the hunt for new taste sensations. I'm excited to share my tips and tricks to help you have the most memorable travels. Come along and let's savor the journey!

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