The idea of companies outsourcing to global job markets isn’t new. However, with the rise in communication technologies – and the decline in the economy – it’s becoming more common than ever.
This often results in companies employing non-native English speakers. While these relationships benefit both the company and the employee, it does lead to communication problems. In fact, numerous project managers have reported that miscommunication is a top concern in overall performance.
Miscommunication can be a bigger problem with remote workers, particularly if your meetings only happen over video conferencing platforms. However, working through text and email can help with this, as it gives people a chance to re-read and translate text if needed, and to also think about their replies before sending them.
Either way, miscommunication can take different forms. It can also lead to a range of issues, including lack of collaboration and connection and alienation.
As such, a business communication solution that helps overcome this issue is vital.
One of the most common reasons for miscommunication is cultural differences. For example, American and British people might use idioms and metaphors that wouldn’t make sense to non-native English speakers. But within cultural difference, we should also think about attitudes to hierarchy and communication styles. These might not be your first thought when you think about efficient communication, but if someone has a particular idea of what a boss should do, and you don’t meet that, you could have communication problems. Communication style is an important topic, too. One of the best examples of this is the concept of hand gestures. In Europe and North America, using hand gestures is a common way to get a point across. However, in some parts of Asia, hand gestures are considered rude. Not understanding these differences can impact your ability to communicate effectively with remote employees. Then, of course, there are language differences. While it’s fair to assume everyone will be communicating in English, writing and speaking styles can be lost on non-native speakers. For example, virtual meetings might be challenging because they lack non-verbal cues that help people understand context.
Some tips to improve on work performance and communication include:
While this is by no means an exhaustive list, it’s a good starting point as a business communication solution.
Grammarly checker is, unsurprisingly, a grammar check tool. You can either upload documents onto its web service or use it as a plug-in. Grammarly checker is used by big businesses and copywriters of all levels, even for something as simple as catching spelling errors.
At a basic level, it helps with spelling and grammar. The premium version also helps with conciseness, tone, and engagement. Provided you understand the basics of English grammar, it’s a very useful tool.
Grammarly also includes an AI text generator, specifically in the form of a rephrasing and paraphrasing tool. As with any AI tool, it can take a bit of time to understand, as not all of its suggestions are correct. This is why it can be helpful to understand English or still have a native speaker check over any corrections it suggests.
Quillbot has an extensive range of services depending on what you need. It offers free courses on English writing in different modes, which can be incredibly valuable to native and non-native speakers alike.
Its site also includes an AI text generator in the form of a paraphrasing tool and a co-writer. In short, these allow you to paste text and have it rewritten. Another useful tool is its Introduction to Business Writing Course.
Both tools are designed to improve on work performance and reduce the risk of miscommunication. Quillbot and Grammarly checker both require a bit of practice, but once you understand them, they become valuable tools.
Both Grammarly checker and Quillbot have their perks. However, they become infinitely more useful if you have a convenient communication platform to utilize them among team members.
Textr Team is a perfect example of such a platform, as it’s specifically designed for communication in business within remote teams. You can all communicate within the app, and you can assign multiple phone numbers to team members.
Download Textr Team today to see how it can function as a business communication solution for your remote workers. You can get it on iOS, Android, and for web browsers.