Are you a small business owner looking for a PBX phone system? After all, it is important to have a phone system that lets you easily call and connect with others. As a result, you should look for something that suits your needs. In this article, we are going to discuss what a PBX phone system is, what to look for in a virtual phone system, and 12 phone systems for you to consider.
PBX stands for private branch exchange, and it is often referring to a business phone system. With a good phone system, your company can communicate internally with your team and externally with your customers.
In the past, some PBX phone systems were expensive to buy and maintain. As such, it wasn’t always possible for small businesses to invest in a phone system. Nowadays, it is much more common for small and big businesses alike to use some kind of phone system in the office. With more people working from home, it’s a good idea for businesses to find a PBX phone system that allows individuals to stay connected even remotely.
Common phone communication channels include VoIP (voice over internet protocol), ISDN (integrated services digital network), and analog. Many PBX phone systems have various features such as extension dialling, call conferencing, call recording, and much more.
While doing your research, you should take some factors into consideration before deciding on a virtual PBX phone system. As a small business, keep in mind the cost not only to purchase the phone but also to maintain the system. Some private branch exchange phone systems are more expensive than others, so try to find an affordable one that covers your needs.
It is no surprise that PBX phone systems have limits to the number of calls and extensions it can have. For that reason, you should look into the pricing plans for different phone systems, and choose the one that makes the most sense for your small business. Think about the phone system features you want and will use such as voicemail to email, intercom, call forwarding, and others.
You likely don’t want to be limited by the number of minutes or calls you can make, so try to find a phone system with unlimited calling. Some PBX phone systems have a mobile app, which is convenient because it lets team members stay connected even when they aren’t in the office. Something else to keep in mind is that we use many different types of communication nowadays from making a phone call to sending a text message or email. A PBX phone system that helps you unify your communications with everyone is preferable.
Textr is an app that enables you to respond to your customers using calls, SMS, and MMS. It works well for start-ups who need a business phone number to communicate with team members as well as customers. Freelancers and sole proprietors can also use this phone system to text their clients.
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Mitel offers high-end PBX phone systems for companies that want unified communications. Many mid-sized to large organizations such as schools, government agencies, and call centres use Mitel.
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Nextiva is a cloud-hosted platform that combines a VoIP phone service, a built-in CRM, and a help desk software. CRM refers to customer relationship management, and a CRM software lets businesses manage their relationships and interactions with existing and prospective customers.
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Ooma is a phone system suitable for small businesses who want core features like voicemail, conference calling, and on-hold music.
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GoToConnect is a cloud-based communication solution for businesses. It was formerly known as Jive, and this PBX phone system provides call recording, conference calling, automatic call distribution, and more.
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Dialpad has a business phone system that provides native voice intelligence features. Dialpad is built on the Google Cloud Platform and thousands of businesses all over the world use it.
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Phone.com is another phone service that small businesses can look into for standard features like caller ID, call routing, conference calls, etc.
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RingCentral is a cloud-based phone service that comes with many features such as local calling and long distance calling, conferencing, and auto-recording.
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PanTerra is a cloud-based VoIP solution that lets users take or make calls from a business phone number. Small and large businesses use this phone system.
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Grasshopper is a virtual PBX phone system that lets businesses use VoIP to connect with customers or clients.
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Five9 is a cloud contact center solution that permits users to connect with customers across phone, email, mobile, and social channels.
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8×8 is also a PBX phone system that works for small businesses as it has core capabilities such as call forwarding, SMS, and voicemail to email.
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If you are looking for a PBX phone system for your small business, there are many options to consider. We hope this article helped you with conducting your research into a private branch exchange phone system. Get in touch with us if you want to learn more about how Textr can help your business stay in touch with your team members and your customers.