Yes. If you plan to send business SMS or MMS using a US or Canada Toll-Free Number, carriers generally require Toll-Free SMS Registration. Registration helps improve message deliverability and reduces the risk of carrier filtering or messaging restrictions.
Carrier review typically takes up to 14 business days, although approval times may vary depending on the information provided and carrier requirements.
To enable SMS/MMS on your Toll-Free Number, you'll typically be asked for your business details, messaging use case, sample messages, and how customers opt in to receive texts. Simply follow the step-by-step instructions in the Textr Team portal to complete your application.
No. Toll-Free SMS Registration is included free of charge with an active Textr Team U.S. or Canada Toll-Free Number subscription (US$9.99/month). Voice calls and SMS/MMS usage are charged separately on a pay-as-you-go basis.
Any business can apply for a US or Canada Toll-Free Number with SMS/MMS, regardless of where the company is located. For example, businesses based in China can apply using their Chinese business information, including their company address, website, and brand. All application information must be submitted in English. To submit the application, you must be the Team Owner in Textr Team. Later, you can invite your teammates and the shared Toll-Free Number and manage customer conversations together.
Yes, if your Toll-Free Number is approved for marketing during Toll-Free SMS Registration. Your application must include your messaging use case and sample SMS messages. Once approved, you should send only the types of messages covered by your registration, such as marketing, customer support, notifications, or reminders. For detailed guidelines and best practices, please refer to the Textr Team SMS Campaign Help Center articles.
Yes. Customers can text and reply to your Toll-Free Number at no charge, making it easier for them to contact your business. Your team receives every message in the shared inbox, where you can continue the conversation seamlessly.